Frequently Asked Questions

Each HDB household^* is only entitled to one set of vouchers. To be eligible for the enhanced Climate Vouchers, the following needs to be met:

• You are a Singapore Citizen or Permanent Resident, and           

• Your residential address is registered at an HDB flat.

The previous round of Climate Vouchers expired on 20 March 2024.

Regardless of whether you have redeemed Climate Vouchers under the previous CFHP, all HDB households* are eligible for one set of Climate Vouchers under the enhanced CFHP. You may claim a new set of vouchers at go.gov.sg/cv-claim. The enhanced Climate Vouchers will be available until 31 December 2027.

Multiple families/tenants living in the same registered address are collectively entitled to 1 set of Climate Vouchers for the same registered address/flat. Thus, only one member of the dwelling unit needs to claim the Vouchers and share the voucher link with the rest of the members.

The Climate Vouchers are intended for the residents of the HDB flat to assist in lowering the upfront cost for the purchase of resource-efficient appliances and fittings. In this regard, an owner of a HDB flat whose registered address is not at the flat is unable to claim Climate Vouchers for the flat.

Please note that only one member needs to claim the Climate Vouchers on behalf of the entire household*. You may forward the unique SMS link to share the vouchers with your household* members.

1. Visit go.gov.sg/cv-claim and tap on Climate Vouchers.

2. Login with Singpass.    

3. Receive an SMS from RedeemSG or gov.sg which will contain a unique link to your Climate Vouchers.     

Please refer to the step-by-step guide on how to claim and spend the $300 Climate Vouchers.

The Climate Vouchers will expire on 31 December 2027.

You may visit this link for a list of Frequently Asked Questions on Singpass.

You may wish to register for a Singpass account. Please refer to the guide on registering for a Singpass account here.

Information on where you can get help to register for a Singpass account can be found under Getting Started >> About Singpass >> Where can I get help?

Yes, you will need a mobile device with an active mobile data or internet connection plan.

If you do not have a mobile device, please request a household member to claim the vouchers on behalf of your household.

If you do not have a mobile device and/or are unable to access your Singpass, and would like to have printed vouchers instead, please submit your request via this form.

To retrieve the voucher link for your Climate Vouchers, please visit go.gov.sg/cv-claimand log in with Singpass again. You will be able to get your unique voucher link sent via an SMS from RedeemSG or gov.sg.

You will be required to verify your mobile number via an SMS One Time Password (OTP) when claiming your Climate Vouchers. If you keyed in the wrong mobile number, simply return to the previous page to key in your mobile number again.

The SMS containing the voucher link unique to your household will only be sent after mobile number verification, which helps to ensure that vouchers are not sent to the wrong mobile number.

An SMS with your unique voucher link will only be sent to your mobile number upon you claiming the vouchers.

The SMS can be identified by the sender name "RedeemSG" or "gov.sg". Please also check that your unique voucher link starts with the following prefix, "voucher.redeem.gov.sg". Do not trust vouchers starting with other prefixes.

A sample of the SMS sent from gov.sg or RedeemSG. Only trust SMSes from gov.sg or RedeemSG that follow this format.

NEA, PUB and RedeemSG will never send any SMS requesting for your banking details to claim your Climate Vouchers. If you receive such an SMS, please do not click on the link or reply

If you detect any suspicious messages relating to RedeemSG or Climate Vouchers, please contact NEA at 6225 5632, or submit the information online at https://www.police.gov.sg/I-Witness or file a police report by calling 1800 255 0000.

The Climate Vouchers can be claimed any time during the 3-year programme period, and will be valid till 31 December 2027. 

The Climate Vouchers can be used to purchase 10 types of energy- and water-efficient household products. These includes Refrigerators (3-ticks and above), Air conditioners (5-ticks and above), Direct current fans, LED lights (2-ticks and above), Washing machines (4-ticks), Water closets (3-ticks), Sink/Bib taps and mixers (3-ticks), Basin taps and mixers (3-ticks).

Click here to find out more.

You can spend your Climate Vouchers on eligible items at any participating retail store. You may refer to the full list of participating retailers here.

Tap on your unique voucher link from the SMS sent by RedeemSG or gov.sg.

1. Show the cashier any proof of the residential address that was used to claim the vouchers. The address displayed on the voucher should match the address displayed on the proof (e.g.NRIC).

2. Choose the voucher amount you want to spend and show the QR code to the cashier for scanning.

Vouchers can only be spent on eligible items.

Please refer to the step-by-step guide on how to claim and spend the $300 Climate Vouchers.    

You may show the retailer your digital NRIC through the Singpass mobile app, or any recent utility bills or documents that displays your registered residential address. The address displayed on the voucher should match the address displayed on your digital NRIC, or bills/documents.

No, this step of checking your NRIC does not violate the PDPA, as it will only be used for verification purposes, and should not be shared for marketing purposes. If requested, we seek your cooperation to allow the retail staff to check the address on your personal identification documents (or any recent utility bills or documents) against the address on your voucher.

Please ensure that the retailer does not take a photo or photocopy of your NRIC or any other personal identification document, and that the NRIC or any other personal identification document is returned to you immediately upon verification.

No. Each set of Climate Vouchers comes in multiple denominations ($2, $5, $10, $50) adding up to $300. You may refer to the table below for more details.

You may select the voucher amount you would like to spend. For example, you can spend $30 worth of Climate Vouchers on eligible LED lights today and use the remaining $270 at a later date on another eligible product.

Multiple Climate Vouchers across different residential addresses cannot be combined in a single transaction.

Only participating merchants can accept the Climate Vouchers. NEA/PUB will not reimburse residents for unredeemed vouchers.

The Climate Vouchers can only be used at participating retailers' physical Point-of-Sale system. They cannot be used for in-app or online redemptions.

Yes. You may share your unique voucher link with your household members, by clicking on “Info & help”, followed by “Share your vouchers”. You can also forward the voucher link SMS from gov.sg or RedeemSG to your household members directly. However, please be careful when sharing your unique voucher link with others as anyone with access to the link may be able to spend the vouchers. We seek your understanding that there will be no reinstatement made for vouchers that were shared erroneously.

• If your family member lives with you, they can produce their own NRIC or any document showing their HDB residential address to the retail staff at the point of purchase.

• If your family member does not live with you, they will have to produce a copy of your personal identification document (showing your HDB address) to the retail assistant at the point of purchase.

Yes, you may authorise a non-household member to buy eligible items for you using your household’s vouchers. However, they will have to bring a copy of your personal identification document showing your HDB address for verification by the participating retailer.

Each HDB household* is only entitled to one set of vouchers during the programme period (i.e. from 15 April 2024 to 31 December 2027). First-time homeowners who are moving into their new HDB flat should claim the Climate Vouchers under their new address, after they have updated their registered address.

The Climate Vouchers cannot be sold. Please refer to the Terms & Conditions of the Climate Vouchers here.

There will be no cash change provided if the purchase amount is less than the voucher amount selected.

You may access your voucher link in the SMS sent by RedeemSG or gov.sg to find out the remaining balance of your Climate Vouchers. The value will be shown in the “Balance” as per the screenshot below

There is no option to donate the Climate Vouchers. The programme aims to encourage households to reduce their energy and water consumption, while saving costs in the long run. As such, we encourage you to use your vouchers to buy energy and/or water efficient appliances and/or fittings, if they need to be replaced.

All products purchased with the Climate Vouchers are strictly non-refundable. Please ensure that the products you are purchasing with the Climate Vouchers are suitable for your household, before proceeding with the purchase.

This is subject to the exchange policy of the participating retailer. Please note that if your retailer allows exchanges, the replacement product must be an eligible product under the enhanced CFHP.